Hitachi Europe GmbH, of Niederkasseler Lohweg 191, 40547 Düsseldorf ("Hitachi Europe") has prepared this Customer Data Protection Notice ("Notice") to be provided to its customers and potential customers. In connection with your contact and requests to Hitachi, we have to process your personal data. We think that it is very important that you understand how we use your personal data, and we take our obligations in this regard very seriously. The purpose of this Notice is therefore to give you information about how Hitachi Europe collects, processes, stores and otherwise uses information about you, and your rights in relation to that information.
Hitachi Europe needs to process your personal data in order to stay in contact with you and your company and to provide you with information on Hitachi in general as well as its products and services in particular. There are also statutory requirements and other contractual requirements we have to comply with in relation to your contract with Hitachi Europe as well as business and operational needs we have to meet. If we are not able to carry out the processing activities we describe in this Notice, we may not be able to comply with your inquiry, request or our contract.
Before responding to your inquiry or request, we ask you to take note in detail how we process your personal data. In any way, you are entitled to withdraw your consent at any time by contacting us as set out at the end of this Notice. However, in most cases, we will process your personal data for the reasons set out in this Notice and it will not be appropriate or necessary for you to provide consent.
When we say "Hitachi Europe", "we" or "us" in this document, we mean the entity with which you entered into contact.
In this Notice, you will see reference to "GDPR" - that refers to the European Union General Data Protection Regulation which is a European law governing your rights in relation to your personal data, and how organisations should protect it.
Before responding to your inquiry or request, we ask you to take note in detail how we process your personal data. In any way, you are entitled to withdraw your consent at any time by contacting us as set out at the end of this Notice. However, in most cases, we will process your personal data for the reasons set out in this Notice and it will not be appropriate or necessary for you to provide consent.
When we say "Hitachi Europe", "we" or "us" in this document, we mean the entity with which you entered into contact.
In this Notice, you will see reference to "GDPR" - that refers to the European Union General Data Protection Regulation which is a European law governing your rights in relation to your personal data, and how organisations should protect it.
| Processing Purposes | Legal Bases |
| administering our customer relationship management including managing work activities, providing data subject and their company with information on Hitachi in general and with regard to Hitachi’s products and services as deemed necessary at the discretion of Hitachi Europe. Communication with Hitachi’s distribution and reselling network. We will combine your Data with data on the company you are working for and manage them with our CRM throughout our business relation with that company or as long as there is an interest in Hitachi, its products and services. | · Legitimate interests of Hitachi Europe; · Necessary for performing a contract with you as the data subject. |
Hitachi Europe may transfer personal data to third parties, including to entities within and outside the Hitachi Group located in any jurisdictions where Hitachi Group entities are located, for the Processing Purposes as follows:
· Within the Hitachi Group. As Hitachi Europe is part of a wider group headquartered in Japan, it may be necessary that we transfer the Data to Hitachi Industrial Equipment Systems Ltd., Japan, (“HIES”) or other Hitachi Sales offices in the country in which your office is located or from which your country is supported.
· Communication with third parties. As necessary in connection with business operations, the Data may be transferred to existing or potential business partners or government officials and other third parties. For example, if we believe that your request, inquiry or other reason for entering into contact with us, is better answered by our distribution partners, resellers, other Hitachi Sales offices or HIES we are entitled to transfer the Data to the distribution partner or reseller located in the country in which your office is located respectively HIES or the local Hitachi sales office which covers your country.
· Data processors. As necessary for the Processing Purposes described above, the Data may be shared with one or more third parties, whether affiliated or unaffiliated, to process personal information under appropriate instructions ("Data Processors"). The Data Processors may carry out instructions related to customer relation administration (e.g. currently salesforce™), IT system support and maintenance, compliance, and other activities, and will be subject to contractual obligations to implement appropriate technical and organisational security measures to safeguard the personal information, and to process the personal information only as instructed.
